General Terms and Conditions

General Terms and Conditions

    General Terms and Conditions




    1. Online Solutions B.V. (hereinafter referred to as "OS") offers sports betting, casino and live casino for „real" money use. Players (hereinafter referred to as a neutral term and applicable to both sexes) who wish to make use of any OS product, enter into a contract with Online Solutions B.V. by opening an account and accepting the validity and applicability of these General Terms and Conditions, the relevant product rules ( sportsbook, casino, live casino ), the Privacy Policy as well as the applicable terms for promotions, special offers and bonuses, as amended from time to time. Therefore, whenever a player strikes a bet or takes part in any game, he accepts the validity and applicability of these Terms and Conditions, the relevant product rules, the Privacy Policy and applicable bonus conditions.

    2. Please note that the relevant rules, these General Terms and Conditions and any other terms and conditions applicable may be changed from time to time at the sole discretion of OS.

    3. Upon placing his bet and/or participating in a game, the player confirms that he has reached the age of 18 or such legal age as he must have reached under the laws governing betting/gambling that are applicable to him. OS reserves the right to verify any player's statement of age and to exclude players from its services, if there are any doubts regarding the attainment of the minimum age required. Any player using our services, who is identified as underage, shall have all his winnings forfeited and his account with Online Solutions B.V.(hereinafter referred to as "OS Account") shall be blocked immediately.

    4. Employees and their immediate families are prohibited from participating in OS betting offers, promotions, special offers or bonuses.

    5. By accepting these General Terms and Conditions, the player confirms that his interest in the bets and games is of a personal nature and that he is using the OS site purely for personal entertainment. Any commercial and professional interest is discarded.

    6. OS does not warrant the constant availability and functionality of all or any products offered. OS may not be held liable and will be held harmless by the player for any damages, losses, costs, loss of profits or any other disadvantage a player may incur in connection with any disconnection from or the non-availability of any of the products offered by OS for whatever reason.

    7. All indicated dates and times are based on Central European Time (GMT+1) unless stipulated otherwise.

    8. These General Terms and Conditions are posted on the internet in English. In the event that other language versions might be added on later on, the English version shall prevail over all other languages. The same principle applies for the relevant product rules, the Privacy Policy and applicable bonus conditions.

    9. The legal relationship between the player and OS shall be governed by the laws of Curacao. Any and all disputes in connection with or arising out of any bet/game shall exclusively be settled by the competent court having local and subject-matter jurisdiction in Willemstad (Curacao).


    1. Online Solutions B.V., a private limited liability company organized and existing in Curacao, registered in the Commercial Register of Curacao No. 130318, has been granted a sublicense pursuant to Master Gaming License #5536/JAZ on 31/12/2013. Pursuant to the sublicense granted to Online Solutions B.V., the company is authorized to do business in Curacao providing internet gaming services and products.


    1. Each player who wants to have access to services and products offered by OS must open an account with Online Solutions B.V. ("OS Account"). The player may use the amount deposited on the OS Account to place sports bets or play casino and live casino games.

    2. Only natural persons may open an account with OS. We do not accept legal persons as holder of OS Accounts.

    3. Upon registration and any time thereafter, OS may request in accordance with the applicable laws and regulations, that the player submits certain documents as proof of identity for a security identity check. OS reserves the right to retain any funds and/or winnings until the requested documents are submitted. The player will be asked to submit one or more of the following documents such as:a copy of a valid ID issued by the competent authority of a recognized state/country, e.g. passport, personal identity card, driver's license. In verifying the player's identity we will also ask the player for a utility bill (e.g. for gas, electricity) or a lease contract; a copy of bank vouchers, account statements (e.g. of a Moneybookers Account) and any other documentation that verifies the player’s identity reliably.

    4. Once the player opens his OS Account, funds may be deposited and credited onto this account. As long as there is a positive balance on the player's OS Account, he may deduct any stakes for sports bets and any wagers on casino and/or live casino. Winnings gained from sports betting, casino and live casino are credited directly onto the OS account. All winnings credited on the OS Account may be immediately used for placing further bets. However, OS reserves the right to refuse any bets, or a participation in a game or limit the stake, without giving a reason.

    5. Any deposit and pay-out incurred by the player may be made only onto or from his own OS Account. Any deposit or pay-out of funds shall be governed by these General Terms and Conditions, the specific rules applicable to the respective product and any additional terms and conditions that may apply to promotions, special offers and bonuses.

    6. When opening the OS Account, the player will select his preferred currency. The selected currency for the initial opening of the OS Account may be changed only for good reasons and with the approval of our customer services management. If players deposit funds in currencies other than the currency of their player account, their deposits will be converted into the currency of their account at the current exchange rate (Interbank rate).

    7. Upon opening of the OS account and any time thereafter, the player may refer to the various responsible gaming features provided by OS. Limits to deposits and stakes may be set on a daily, weekly or monthly basis. In order to apply for a definite or indefinite self-exclusion, it is required that the player contacts customer service. For further information and assistance players are encouraged to visit the OS responsible gaming site and/or contact customer service [Link: contact].

    8. Any and all personal information provided by the player to OS must be correct and complete. The player undertakes to notify OS without delay in the event that any information provided to OS becomes incorrect or incomplete. OS reserves the right to cancel any bets as well as winnings, block betting accounts, exclude the player from participating in other games, retain payments to the player and report the player to the authorities in charge if any information given to OS by the player turns out to be incorrect or incomplete. The player is liable for any damage and costs arising out of false or misleading information. If any deliberately false or misleading information is furnished, any and all transactions on the OS Account shall be declared invalid.

    9. OS operates on the basis of the assumption that each person logging into the system with the correct combination of username and password actually is the lawful account holder. It is in particular not permissible to make any transactions for the account of others, on the OS accounts of third parties, by forming syndicates of players or in conspiracy with third parties using front man. OS reserves the right to close OS Accounts, cancel transactions and retain the payment of funds if the player has made his account available to third parties, makes transactions on behalf of or in the name of third parties, in conjunction with third parties, in groups/syndicates of players by using front man, or by using impermissible software tools, or in violation of other provisions of the General Terms and Conditions or the applicable Rules. OS reserves the right to close any OS Account of players at any time without giving any reasons.

    10. Every player can open only one account. The use of identical e-mail addresses in various OS accounts is prohibited. The player shall use an e-mail address to which only he has access. Should any player open another OS Account in his own name or in someone else's name or in conjunction with one or several persons after his OS Account was closed/limited for any reason whatsoever, OS reserves the right not only to close those accounts but also, at any time, to cancel any transactions (bets, wagers), to exclude the player from participating in further games and call in any free money credited. OS further reserves the right to cancel any transactions, exclude a player from placing bets/the participation in a game and/or block the player's OS Account if there is a justified suspicion of an event or a bet placed being manipulated/rigged, or a suspicion of circumventing the maximum win/stake, using front men, acting as front man for a third party or acting on a third party's account, or the use of impermissible software tools.

    11. Furthermore, , in line with the OS policy for the prevention of anti-money laundering and applicable legal obligations, OS does not permit depositing funds originating from criminal activity, depositing funds by using a credit card which a player is not authorized to use, knowingly receiving money from such card in any other manner, colluding with a third party to do so, or using a third party's OS Account for any criminal activity or illegal purpose.

    12. OS notifies herewith all players that the company is unable to provide advice on fiscal or legal matters. Therefore, OS may not be held liable and shall be held harmless by the players for any loss, damage, loss of profits, fees, costs and any other disadvantage that a player may incur in connection with his use of the services and products offered by OS, unless stated otherwise these General Terms and Conditions and the applicable rules for specific services and products as amended from time to time.

    13. For inactive accounts, i.e. players' accounts which have not recorded any log in and/or log out for a period exceeding 12 consecutive months, OS reserves the right to charge an inactive account fee of EUR 5. – per month.

    For all other currencies that may be in use from time to time the administrative fee is the equivalent of the above mentioned EUR amount as per current exchange rate (Interbank rate). The administrative charge will be charged to the OS Account of the player. The first fee for inactive accounts will be deducted on the first day following 12 months of inactivity. All following fees for inactive accounts will be deducted on a monthly basis, i.e. on the first day of each consecutive month until the account balance reaches zero. If upon the deduction of these fees the balance on the OS Account falls to zero, OS is entitled to close this account.

    All registered players will be notified at least 30 days prior to any fees being incurred that the inactive account fee is to be charged to their accounts. Holders of inactive accounts may instantly reactivate their accounts by logging in/logging out or withdrawing the funds within the 30 days' time window without incurring any fees. Players reactivating their account are entitled to a refund of the inactive account fee for the last 3 months.

    OS reserves the right to increase the inactive account fee at any time and at its own discretion by giving players' at least 2 weeks' notice of the revised fees. OS is also entitled to close accounts that are undesirable for any other reason. If, on the other hand, the player wishes to close his OS Account, a request by email to our service department is sufficient.

    14. Any complaints or queries relating to the handling of player affairs on this site shall be sent to our customer service.


    OS reserves the right to block or close any OS Account at any time and to cancel or declare as void transactions in its sole discretion if the following conditions apply:

    1. OS detects transactions with irregularities that may negatively affect the processing of payment transactions and/or which gives rise to the suspicion of a violation of the General Terms and Conditions (e.g. the name and address of the player do not match the name and address associated with the credit card, or other mode of payment, used by the player).

    2. OS considers that the player has violated any other regulation contained in these General Terms and Conditions, the rules of the game and specific rules as applicable from time to time. Any decision of OS regarding the invalidation of transactions and the blocking or closure of OS Accounts shall be binding upon the player. Any such decision is within the sole discretion of OS, does not require any justification towards the player and may not be contested by the player. In the circumstances referred to above, OS shall also be entitled to withhold and/or retain any and all amounts which would otherwise have been paid or payable to the player

    3. OS considers that the player used the products and services offered on this site in an inappropriate manner or has deliberately cheated or taken unfair advantage of OS or any of its other players.

    4. OS considers that the player used the products and services offered on this site in a fraudulent manner and/or for illegal and/or unlawful or improper purposes.

    OS takes any form of fraudulent activity of players very seriously. Any fraudulent activity, as determined at OS's sole discretion, is strictly prohibited. Fraudulent activity may include, but is not limited to, stolen credit cards, transfer of funds to other player accounts (chip dumping), forgery, collusion, the use of impermissible software tools, the provision of false registration data or other requested information, etc.. In addition to any other remedies provided under these General Terms and Conditions or the applicable game rules, OS reserves the right to pursue claims for criminal prosecution and/or civil damages concerning any fraudulent activities. Players involved in any form of suspected fraudulent activity and any suspicious transaction will be reported to the appropriate authorities.

    5. OS is requested to do so by the police, any regulatory authority or court and/or OS considers that any of the events referred to in b) and c) may have occurred or are likely to occur.

    6. OS is committed to ensuring that the current regulations against money laundering and the financing of terrorism are strictly adhered to. This commitment implies that sophisticated tools have been put in place to continuously monitor and minimize operational risks. The depositing of funds obtained illegally or by improper means is strictly prohibited. Any customer activity on the site will be monitored and assessed to this effect. Suspicious activity will be reported instantly to the authorities in charge. By accepting these terms and conditions the player acknowledges that he may deposit money into the OS Account only in order to play and use the services offered. Likewise, the player may only withdraw winnings and not the funds deposited into the OS Account. Players who deposit and withdraw without gaming activities will have their funds blocked until investigations have been concluded and incur a processing fee of up to 10%.


    1. On our payments page there is the list of all the deposit methods available on the OS account.

    We would like to point out that all deposits and pay-outs may be subject to an administrative fee of up to 10% to cover any transaction expenses incurred.

    The player will not be reimbursed in arrears for any differences between the amount credited and the amount debited from his credit card resulting from exchange rate fluctuations and bank charges by the bank issuing the credit card.

    2. For payments onto the player's OS account, a minimum of EUR 10 applies. Minimum deposit limits in all other currencies in use from time to time are listed on the payment section of this site.

    3. OS is not a financial institution and does not grant interest on deposits.

    4. OS reserves the unlimited right to apply certain restrictions to the payment methods in selected countries and/or for certain players.

    5. Some payments operations are managed via ONLP Online Premium Solutions Limited, Athinon 5, Agios Antonios 1015, Nicosia, Cyprus. Card Payments processed by ONLP Online Premium Solutions are governed by the law of Republic of Cyprus.


    1. The player may request a pay-out of his winnings from his own account at any time.

    2. In any case, OS reserves the unlimited right to apply certain restrictions to the payment methods in designated countries and/or to certain players at its sole discretion. As a general rule, all funds that have been paid in the OS Account, shall be paid out in the same manner. OS has the exclusive and unfettered right to rule that withdrawals may be made only by bank transfer in order to validate the identity of the player. If the deposit is made by anonymous payment vouchers, and the value of a deposit is not played through in full before a withdrawal is requested, or there is any evidence of a series of bets/wagers placed which results in guaranteed player profits irrespective of the outcome, or where all the betting/wagering is determined to be low risk, OS reserves the right to request a receipt showing proof of purchase of the voucher before any withdrawals are processed.

    3. OS reserves the right to charge a processing fee on any deposits which were not, or only partly, spent on play, should the player wish to withdraw the funds. Such processing fees may amount to up to 10% of the amount deposited.

    4. Funds or balances in an OS account of one player cannot be transferred to the OS account of another player.

    5. If the player incurs any extra costs in the course of the payment transaction, e.g. due to retransfer to credit cards or higher transaction costs in the case of foreign bank transfers, OS is entitled to charge these additional costs to his OS account. Likewise, costs arising from returned transactions for which the user is responsible (e.g. due to a wrongly stated account number, insufficient credit on the account) must be reimbursed by the holder of the account.

    6. For withdrawals from the player's OS account, a minimum of EUR 30 applies. Minimum pay-out limits in all other currencies in use from time to time are listed on the payment section of this site.

    7. Finally, OS reserves the unfettered right to deduct a 3% service fee at its discretion from winnings in sports-betting achieved by players residing in selected countries. This service fee will be deducted prior to the winning being credited to the player's account and covers additional expenses for enabling the player to access our gaming services and play on our site.


    1. Online gambling and betting may be illegal under the laws of your country of residence. In such cases, the player may not make use of the services of OS. OS will not assume any liability in this respect and will not reimburse the player for any disadvantages suffered by him as a consequence of the violation of any legal provisions that may be applicable. The player shall ensure that he acts in accordance with the statutory provisions applicable to him from time to time.

    2. As a result of the Unlawful Internet Gambling Enforcement Act of 2006, OS does not maintain business relations with players who a) are permanently residing in the United States of America; and/or b) have a US American bank account or use any US-based payment method.

    3. In compliance with the regulatory conditions imposed by Master Gaming License #5536/JAZ, Online Solutions B.V. will not maintain any business relations in Curacao or with residents of Curacao.

    4. OS prohibits registrations from players from the following countries: Belgium, Netherlands, Curacao, France, Germany, Hungary, Slovakia, Czech Republic, United States and United Kingdom.

    5. In addition, OS reserves the right not to accept player registrations from countries that are blacklisted by the FATF or other institutions dedicated to the prevention of money laundering and the use of the financial system for terrorist financing from time to time.

    6. Internet gambling may be illegal in the jurisdiction in which you are located; if so, you are not authorized to use your payment card to complete a transaction.

    7. It is the Cardholder's responsibility to know the laws concerning online gambling in the Cardholder's country. It is recommended that the Cardholder retain a copy of transaction records and Merchant policies and rules.


    1. OS and/or its vicarious agents shall be liable for any damages beyond the boundaries of product liability law only if deliberate intent or gross negligence can be proven according to the relevant legal provisions. Any liability for minor negligence, the refunding of consequent damage and financial losses, lost profit, lost data, lost interests and of damage from claims by third parties against the user shall be excluded. The liability of OS and its vicarious agents is limited to the extent possible by law. OS does not accept any liability for any and all circumstances beyond its control (force majeure, etc.).

    2. OS is not liable for any player content. The player grants that any content contributed by the player is in compliance with any applicable law. OS reserves the right to delete content violating any applicable law and/or these General Terms and Conditions OS reserves the right to hand evidence over to law enforcement agencies upon court orders or summations by authorities, and whenever there is a legal obligation to do so.

    3. OS does not assume any liability for input, transmission and/or evaluation errors. OS is entitled to rectify any obvious errors such as incorrectly entered odds for sports-betting and correct errors in the evaluation of results and declare the affected bets void. OS does not accept any liability for the website or the games remaining completely or partially functional and without interruption, for potential programming faults and/or for the correction of errors.

    4. OS accepts no responsibility for the accuracy, completeness, or timeliness of the contents of the information services, including, but not limited to the result notifications delivered via email and SMS. Likewise, all data in the live scores, statistics and intermediate results of the live betting product are subject to change. For further information about the rules concerning promotion/bonus offers applying to sports book, casino and live casino, please refer to the respective rules.

    5. Furthermore, OS cannot accept any liability for viruses that may harm the website and the connected servers or other damaging components that might damage computer hardware and/or user software. Likewise, OS will not accept any liability for the functionality or dysfunctions of internet browsers. Unless the player uses Internet Explorer version 11 or higher, Firefox version 52 higher, Chrome version 56 or higher or safari version 11 or higher, we cannot guarantee the correct transmission or proper functionality of the OS site.

    6. In case of a violation of these General Terms and Conditions or any other provisions applicable to the use of the gaming or betting products on the OS site, the player is obliged to indemnify OS and hold OS harmless against all resulting claims of third parties and all claims for the refund of losses, costs, damages or any other disadvantages arising thereof. In particular, the player shall hold OS, its shareholders, its employees, officers, directors, licensees, distributors, affiliates, subsidiaries, advertising, promotion or other agencies, media partners, consultants and agents harmless and shall indemnify the same fully from any and all costs, expenses, liabilities and damage which may arise as a result of any of the following activities:

    a. entry, use, or re-use of the OS gaming or betting products;
    b. use of any materials related to the OS gaming or betting products;
    c. entry, use, or re-use of any server used by OS;
    d. participation in any game or bet provided by OS;
    e. the acceptance of any payout/prize from any service/product of OS; or
    f. the breach of any warranty given by the player under these General Terms and Conditions or the rules applicable.

    7. OS is committed to the protection of players’ personal data. Personal data means any information relating to an identified or identifiable individual. For further information on how OS processes personal data as well as players’ rights upon their data, players are referred to the OS Privacy Policy. The processing of players’ data on this site complies with all applicable data protection regulations including the European General Data Protection Regulation.

    8. Notwithstanding OS’ commitment to the protection of players’ personal data under no circumstances shall OS be liable for any damage caused by any incorrect, delayed, manipulated/rigged or abusive transfer of data via the internet. OS will take any appropriate action in order to protect the user data stored by OS, but OS will not be liable if third parties obtain control of, or process user data information despite of all precautions taken. It is agreed between the contract partners that no claims for damages may be asserted against OS in any such cases.

    9. Acceptance of our privacy policy authorizes us to conduct security reviews which may include ordering of credit reports or verification of the information supplied by the player against third party databases.

    10. The transfer of data for online gaming requires the use of codes (username and password) chosen by the player himself. Username and password chosen by the player shall be robust enough and kept secret. The player shall at all times remain responsible for maintaining and protecting the secrecy of his OS Account, the username, and any password. Players should not allow third parties access to use their OS Account. OS will not be liable for any abuse of the betting account through the use of the player's username and password by third parties. Furthermore, OS shall not be liable and shall be held harmless for any losses incurred by a player due to the use of the betting account by any third party and any such losses shall not by refunded by OS. We explicitly state that the username and the password must be kept secret and confidential by the player as all transactions via the account for which the username and password is entered, will be for the account of the player.


    The player acknowledges that the software, gaming system and all material which is visually or audibly presented to the player by OS is entirely the property of OS or its licensors and that the player has no rights or claims whatsoever to any such intellectual property.


    1. Subject to the player’s account settings his personal data may be used by OS for marketing activities across the various channels including mail, email, telephone call as well as electronic/instant messaging. The use of the player’s personal data for marketing activities may be cancelled or restricted to certain communication channels at any time. Players may either adjust the respective account settings or contact our service department by email to Due to the nature of the technical workflow involved, updates to the respective account settings may take up to 5 working days before they become effective. For additional information on how OS processes data for marketing purposes please refer to the privacy policy.

    2. All bonuses and promotional offers are subject to the terms and conditions made available when communicating the bonus offer. In principle, all bonuses and offers refer only to the individual recipient of the promotional communication and may be used only once during a stipulated time frame. Bonuses and offers, such as vouchers, may not be sold between players and/or third parties. Promotional offers cannot be redeemed in cash, but remain subject to the specific bonus conditions. OS reserves the unlimited right to reclaim any bonuses and promotional offers if the player obtained the offer by fraud or devious means.

    3. If groups of players acting in collusion or as a syndicate or individual players who register several times, set up fictitious accounts or use front men attempting to rig bonus offers, OS reserves the right to call in any bonus payments granted, cancel any winnings made with these bonus offers, refuse to pay out any amounts requested and close accounts. Non-recreational players and syndicates of players are not granted any bonuses. OS reserves the right to terminate or change a bonus offer at any time.


    Each clause contained in these General Terms and Conditions shall be separate and severable from each of the others. If any clause is found to be void, invalid, or unenforceable for any reason whatsoever, the remaining clauses shall remain in full force and effect.

    Version 1.6 – last update: 23.05.2018

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